Shipping and Returns Policy
Last Updated: April 2026
Ori Ethnic, operated by Ori Ventures Pvt Ltd, works primarily with retailers, boutiques, and business partners across India and international markets. This Shipping & Return Policy outlines the general terms related to dispatch, delivery, and returns for business orders.
1. Order Processing
All orders are processed after confirmation and subject to product availability.
Dispatch timelines may vary depending on:
- Collection availability
- Order quantity
- Customization requirements
- Ongoing production schedules
- Festive or peak business periods
Estimated dispatch timelines will be communicated during order confirmation.
2. Shipping & Delivery
Orders are shipped through third-party logistics and courier partners selected by Ori Ventures Pvt Ltd.
Delivery timelines may vary based on:
- Destination location
- Courier operations
- External delays beyond our control
While we aim to ensure timely dispatch and delivery, Ori Ventures Pvt Ltd is not liable for delays caused by logistics providers, weather conditions, strikes, government restrictions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, may vary depending on:
- Order size
- Delivery location
- Shipping mode
- International shipment requirements
Applicable shipping charges will be communicated during order processing.
4. International Orders
For international shipments:
- Customs duties
- Import taxes
- Local handling charges
- Additional country-specific fees
shall be the responsibility of the buyer unless otherwise agreed.
Delivery timelines for international orders may vary based on customs clearance and destination country regulations.
5. Returns & Exchanges
As Ori Ethnic primarily operates on a B2B and retailer-focused model, returns and exchanges are generally not accepted once orders are confirmed and dispatched.
However, returns or replacements may be considered in the following cases:
- Damaged products received
- Incorrect items delivered
- Verified manufacturing defects
Any such concerns must be reported within 48 hours of delivery along with:
- Clear images/videos
- Invoice details
- Order information
Requests submitted after this period may not be eligible for review.
6. Product Variations
Slight variations in:
- Color
- Embroidery
- Fabric texture
- Handwork detailing
- Finishing
may occur due to photography lighting, screen settings, handcrafted processes, and production batches. Such variations shall not be considered defects.
7. Cancellation Policy
Orders once confirmed may not be cancelled after production or dispatch processes have begun.
Cancellation requests, if any, will be reviewed at the sole discretion of Ori Ventures Pvt Ltd.
8. Contact For Shipping & Return Queries
For any shipping, dispatch, or return-related inquiries, please contact:
Ori Ventures Pvt Ltd
Email: accounts@saddlebrown-ant-828479.hostingersite.com
Website: https://saddlebrown-ant-828479.hostingersite.com/
